Note: Do not delete the temp folders but delete their contents only. C:\Program Files (x86)\GFI\MailEssentials\EmailSecurity\Temp.C:\Program Files (x86)\GFI\MailEssentials\Antispam\temp.C:\Program Files (x86)\GFI\MailEssentials\ActionServices\temp.C:\Program Files (x86)\GFI\MailEssentials\Backend\temp.C:\Program Files (x86)\GFI\MailEssentials\Attendant\temp.Similarly, clear the following folders (only the content):.Stop all of the GFI MailEssentials services from Start > Run > Services.msc. The MailEssentials Dashboard logs will show the incorrectly processed emails having malware (viruses, trojans, exploits) or spam marked as OK.Ĭustomers running older versions should be advised to upgrade to the latest version of MailEssentials with all the patches installed.įollow the below maintenance procedure to get MailEssentials working optimally again if experiencing the problem with missed spam and malware: Spam and malware emails are not properly processed and are still delivered to the users' mailbox resulting in users complaining of receiving lots of spam and malware emails that bypassed the MailEssentials spam and malware filters. This article provides a solution for instances where emails containing viruses and spam are not being caught by MailEssentials resulting in in correctly processed e mails containing malware and spam being delivered to the users’ mailboxes.
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